Terms & Conditions
Last updated: May 2026
These Terms and Conditions govern the services provided by DH Outdoor Solutions Ltd ("we", "us", "our") to our clients ("you", "the client"). By instructing us to carry out work, you agree to these terms in full.
1. Quotations & Pricing
1.1 All quotations provided are valid for 30 days from the date of issue. After this period, prices may be subject to change due to fluctuations in material costs, fuel, labour rates, and market conditions.
1.2 We reserve the right to revise any quotation if, upon commencement of work, unforeseen circumstances arise that materially affect the scope or cost of the project.
1.3 Quotations are based on information provided by the client at the time of enquiry. Any changes to the agreed scope of works may result in additional charges.
1.4 All prices are quoted in GBP and are inclusive of VAT where applicable.
2. Acceptance of Work
2.1 A booking is confirmed once the client has accepted the quotation in writing (including by email or message) and, where required, a deposit has been received.
2.2 By accepting a quotation, the client agrees to these Terms and Conditions in full.
3. Deposits & Payment
3.1 For larger projects, a deposit of up to 30% of the total quoted value may be required prior to commencement of work. This will be stated clearly on the quotation.
3.2 The remaining balance is due upon satisfactory completion of the works, unless otherwise agreed in writing.
3.3 Payment is accepted by bank transfer, cash, or other methods agreed at the time of booking.
3.4 Invoices not paid within 14 days of the due date may be subject to a late payment charge in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Cancellations & Postponements
4.1 Cancellations must be made in writing at least 48 hours before the scheduled start date.
4.2 Cancellations made with less than 48 hours' notice may result in a cancellation fee to cover loss of earnings and any materials already ordered.
4.3 We reserve the right to postpone or reschedule works due to adverse weather conditions or circumstances beyond our control. We will give as much notice as possible and reschedule at the earliest mutually convenient date.
5. Access & Site Conditions
5.1 The client is responsible for ensuring clear and safe access to the work area on the agreed date(s).
5.2 Any underground services, pipes, cables, or hazards must be disclosed to us prior to commencement of works. We accept no liability for damage caused by undisclosed utilities.
5.3 We reserve the right to halt work if site conditions are deemed unsafe, without penalty.
6. Materials
6.1 Unless otherwise agreed, we will source all materials required for the project. Materials specified by the client will be sourced at cost and may be subject to availability.
6.2 Any materials ordered specifically for a project may not be returnable and their cost may be charged in the event of cancellation.
7. Waste Removal
7.1 DH Outdoor Solutions Ltd holds a Full Waste Carriers Licence. All waste generated during our works will be removed and disposed of legally and responsibly at no additional cost to the client, unless otherwise stated on the quotation.
8. Workmanship & Guarantee
8.1 We take pride in delivering high-quality results on every project. All works are carried out to a professional standard by qualified and experienced staff.
8.2 Any defects in workmanship reported within 30 days of completion will be investigated and rectified at no additional charge, provided the issue is not the result of client misuse, third-party interference, or normal wear and tear.
8.3 This guarantee does not affect your statutory rights as a consumer.
9. Liability
9.1 DH Outdoor Solutions Ltd carries appropriate public liability insurance. Details are available on request.
9.2 We shall not be liable for any indirect or consequential loss arising from our works, including but not limited to loss of use, loss of income, or damage caused by undisclosed site hazards.
9.3 Our total liability in respect of any claim shall not exceed the total value of the contract in question.
10. Client Responsibilities
10.1 The client is responsible for obtaining any necessary planning permissions, permits, or consents required for the works, unless otherwise agreed in writing.
10.2 The client must ensure that any third parties who may be affected by the works (e.g. neighbours) are notified as required.
11. Photographs
11.1 We may take photographs of completed works for use in our portfolio, website, and social media channels. If you do not wish for your property to be photographed, please notify us in writing prior to commencement.
12. Disputes
12.1 In the event of a dispute, both parties agree to attempt resolution through direct communication in the first instance.
12.2 These Terms and Conditions are governed by the laws of England and Wales.